HI, I'M CECILIA

Your Next Medical Virtual Assistant

about me

Over three years of combined Medical Virtual Assistant and Customer Service experience specializing in patient billing and insurance benefit verification.

client testimonials

"Congratulations for being one of the top collectors from the entire PFS Team. Keep up the good work, Cel!" - Kristin Z."Hi, Cel. I just wanted to say thank you for doing such a great job keeping us 4 days ahead. There are a lot of new patients for our region and I really appreciate all the hard work you are doing."
"Just wanted to let you know that since I restarted doing audits (now that open enrollment is over), you have been doing a great job. Keep up the good work!" - LeeAnn K."We have our first perfect verification! Drum roll... it's Cel! Congratulations! Keep it up!"
"Cel has another one! You're on a roll. Both are Aetna." - Carrie A.

skills, tools, and certificates

I have gained skills in healthcare support, mastered EHR/EMR tools, and earned certifications in HIPAA, billing, and admin tasks.

background

My name is Ma. Cecilia Dairo from the Philippines.I have worked closely with medical practices to streamline administrative workflows, reduce billing errors, and ensure patients receive accurate, timely information about their insurance coverage and financial responsibilities. I take pride in supporting healthcare providers by improving revenue cycle efficiency and enhancing the overall patient experience. I am always looking to grow professionally and contribute to high-performing medical teams.

  • Global Medical Virtual Assistants (GMVA) 2023 - 2025

  • Verified patient eligibility, network status, coverage details, and preauthorization requirements for fertility and infertility services.

  • Utilized insurance portals and communicated directly with insurance providers over the phone to gather accurate benefit information.

  • Prepared up to 24 IBV documents per day outlining patient benefits and financial responsibility.

  • Collaborated closely with billing team to ensure accurate claims and prevent denials.

  • iPloy OPC 2022 - 2023

  • Assisted up to 50 patients, healthcare referrals, and insurance representatives per day with inquiries related to medical billing and insurance claims regarding DME rentals or purchase-conversions.

  • Explained EOBs, denials, COBs, and cost-share information over the phone.

  • Processed payments, refund requests, and write-offs.

skills

  • Insurance Benefit Verification (commercial and government payers)

  • Patient Billing & Claims Follow-Up

  • Prior Authorizations & Pre-certifications

  • Payment Processing & Posting

  • HIPAA Compliance

  • Excellent Patient Communication

  • Time Management & Multitasking

Tools

  • Electronic Medical Records (EMR/EHR): Phreesia, FERT, Brightree

  • Insurance Portals: Availity, NaviNet, Pear, UnitedHealthcare, Cigna

  • Practice Management Software (PMS): NextGen

  • Communication & Collaboration Tools: Zoom, RingCentral, Genesys Cloud, Google Workspace, Microsoft Office

certificates